Data Deletion

1. What Messaging Data We Store From Meta

When you connect Instagram DMs or Facebook Messenger to Dino Booking (via Facebook Login for Business), we store the following information so we can send and receive messages on your behalf:

• Facebook Page ID — the ID of the Page you authorize (and its display name)
• Instagram professional account ID — the IG account linked to your Page, used to route Instagram DMs
• Instagram handle / username — shown in your dashboard so you can confirm which account is connected
• Sender IDs — the Instagram-scoped ID (IGSID) or Messenger Page-scoped ID (PSID) of the people who message you
• Message content — the conversations you and your clients exchange over Instagram DMs and Messenger
• Page access token — the credential used to call Meta’s APIs on your behalf, encrypted at rest using AES-256-GCM (never stored in plain text)

Message data is transmitted to Meta’s Graph APIs (the Instagram Messaging and Messenger Send APIs) to deliver your replies and receive inbound messages.

2. How to Request Deletion

To save an account deletion request in Dino, open Settings → Delete account, confirm your identity, and submit the request. Keep the saved reference and contact support below to arrange review. Saving a request does not immediately delete data or cancel billing.

You can request that we delete your Meta messaging data (and/or your entire account) at any time. Here is the exact process:

1. Disconnect in-app (optional but recommended). From Settings → Messaging Channels, click Disconnect next to Instagram or Facebook Messenger. This deactivates the connection and revokes our app’s access to your Page.
2. Email us. Send a message to support@dinobookingtool.com with the subject line “Data Deletion Request”.
3. Tell us what to delete. Include the email address on your Dino Booking account and specify whether you want (a) your Meta messaging data removed, or (b) your entire account deleted.
4. Confirm. We will verify your identity, acknowledge the request, and explain its scope and expected completion time. We aim to complete verified requests within 30 days unless law, security, or the complexity of the request requires more time. Deleting your Meta messaging data does not delete your Facebook Page or Instagram account — it only removes the data Dino Booking stores about the connection.

For immediate effect, you can also remove Dino Booking from your Facebook settings at any time: in Meta’s Business Integrations settings, find Dino Booking and click Remove. This revokes access at Meta’s end independently of us.

3. What Happens After

• Your stored Page access token is revoked where supported and removed from active storage.
• In-scope message content and sender IDs are deleted or anonymized from active systems. Restricted legal, fraud-prevention, or financial records may be retained where required, and backup copies expire on their normal cycle.
• You’ll receive a confirmation email once deletion is complete.

4. Contact

Questions about deleting your data? Reach us at support@dinobookingtool.com.