Terms of Service

1. Acceptance of Terms

By accessing or using Dino Booking (“the Service”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Dino Booking provides tools for booking, client communication, scheduling, and deposits through the web and supported connected services. An optional AI assistant can help with setup and business work, subject to the settings and approvals you choose. Universal Booking Tools serve independent service businesses. Tattoo Booking Tools add optional workflows for tattoo artists and studios.

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

4. Payments and Deposits

Deposit collection is facilitated through Stripe. Dino Booking does not store or process payment card information directly. Stripe’s terms and privacy policy govern all payment transactions. Deposit amounts and refund policies are set by each business.

Subscription and texting charges

Monthly plans include bookings and clients without a per-booking or per-client fee. Payment processing and connected services may have separate fees. Where prepaid SMS is available, Billing shows the rate, credit balance, and monthly usage limit before you enable paid texting. Credit purchases require a separate checkout and do not automatically repeat. Monthly included credits do not roll over. Purchased packs retain their original expiry dates; new packs expire one year from purchase. Existing purchases retain the terms accepted when they were purchased.

Each outgoing SMS segment uses one credit when accepted by the messaging provider, even if the carrier later cannot deliver it. Long messages, emoji, and some languages use multiple segments. Incoming replies and STOP, START, and HELP confirmations do not use credits. Paid sends pause when credits or your monthly limit run out. Unknown send outcomes may temporarily hold credits while support verifies the result. Contact support about an incorrect charge or held credits. Messaging availability still requires number setup and carrier approval.

Subscription and credit pack refund policy

Dino does not offer discretionary refunds for subscription payments or purchased AI and phone credit packs, including unused credits. Cancellation stops future renewals; it does not return payments already made. This policy does not limit rights required by applicable law or change a business’s refund policy for its own clients.

5. Messaging and Compliance

By using SMS or messaging features, you agree to comply with all applicable laws, including TCPA, CAN-SPAM, GDPR, and CCPA. Dino Booking provides opt-in/opt-out management tools; you are responsible for using them correctly and for any messages sent on your behalf.

6. AI Limitations

The AI assistant uses large language models to generate responses. While designed to be accurate and helpful, AI-generated content may occasionally contain errors. Dino Booking is not liable for miscommunications, missed bookings, or incorrect information provided by the AI.

7. Limitation of Liability

To the fullest extent permitted by law, Dino Booking shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

8. Termination

We reserve the right to suspend or terminate accounts that violate these terms. You may cancel subscription renewal from the billing portal. To close an account or request deletion of stored data, contact support using the process on our Data Deletion page.

9. Changes to Terms

We may update these terms from time to time. Continued use of the Service after changes constitutes acceptance of the new terms. Material changes will be communicated via email.

10. Contact

Questions about these terms? Contact us at support@dinobookingtool.com.