For everyoneStep-by-step guide

Share FAQs and an optional AI receptionist

Give clients answers and a clear path to booking through the same public link or QR code.

Open this feature

Business sign-in and the appropriate permissions may be required.

On this page

When to use it

Clients ask the same questions before booking, or you want to choose how much automated help appears on your public page.

Help a visitor find the next step

Help a visitor find the next step

  1. 01
    Write answersApproved FAQs
  2. 02
    Share pageDino link or QR
  3. 03
    Visitor asksOptional chat
  4. 04
    Next stepBook or ask a person
Public answers must be approved. Chat cannot confirm a booking, payment or policy exception by itself.

How to use it

  1. Businesses: open Settings, then AI, and add up to ten questions with the exact public answers you approve.
  2. Turn on Show my approved FAQ to offer expandable answers. The FAQ works even when the automatic receptionist is off.
  3. If wanted, enable the receptionist and website chat, then save. Clients open chat themselves; it does not interrupt the booking form with an automatic popup.
  4. Share the Dino booking or public profile destination from QR settings. An external portfolio destination does not display Dino's FAQ or chat.
  5. Clients: choose a question or open chat for routine help. Use the booking form to complete a new request, and your private appointment link for an existing visit. Ask for a person when you need help.

What to know first

  • Public answers are visible to anyone with the booking link. Do not enter private client information, internal notes, or secrets.
  • The receptionist identifies a supported question and uses approved wording or a secure next step. It cannot confirm a booking, payment, refund, or policy exception just by saying so.
  • Human takeover and review mode pause automatic replies. Turning off the receptionist does not remove a separately enabled FAQ.
  • Incoming text replies also need a managed number, carrier approval, messaging setup, and client consent. A setup request or saved switch does not activate texting.

How it connects

The link and QR lead to the same business page. Routine chat appears in the business conversation workspace; private appointment actions and final booking requirements remain on their secure pages.

A useful habit

Start with hours, location, preparation, and how to book. Keep each answer short and update it whenever the business policy changes.

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